Frequently Asked Questions

we have made the effort for better communication and information for you, we have prepared some common frequently asked questions that will easily guide you. still if any information that have been missed to put on our website, kindly send to our support team.

FAQ

What is Swis Exchange?

Swis Exchange is Swiscoin & Bitcoin marketplace. It allows people from all around the world to safely buy and sell their crypto-currencies.

How does Swis Exchange work?

Our users can exchange Bitcoin to Swiscoin or vice versa. They just have to deposit either one of them to be able to trade with others using the system.

Is Swis Exchange selling CRYPTO (Swiscoin, Bitcoin)?

Simply NO. We provide the secure and easy place where our users may place their bid and ask for several crypto-currency pairs. So the exchange is actually between our members under the safety of Swis Exchange where all order become agreed and the system arranges for the amounts transferred back and forth.

How to start?

It's easy, fast and free to open an account. Go to home page and click signup button, fill out the form and log in. Then you have to fund your account. Click Add Balance in the trading panel in the main menu. There are two main choices. Swiscoin you wish to sell or currency you wish to spend on buying Bitcoins.

How long does withdrawal usually take?

There is instant transfers. So it takes maximum 30-50 Minutes. If it not then contact on support@swisexchange.com

How to withdraw Swiscoins or Bitcoins?

Navigate to “Trading Panel” and then “Withdrawal List”. Then select “SCN or BTC Withdrawal. You must have attached your wallet in order to proceed with a withdrawal request. Enter the amount for withdrawal (it has to be within your limits) and press “Request Withdraw”.

How to deposit Swiscoins or Bitcoins?

To deposit coins you have to navigate to “Dashboard” and then “Funding”. Then select “ADD SCN / BTC Balance” next to either Swiscoin or Bitcoin. Use the address shown or QR code to proceed with your deposit to your Swis Exchange account.

How long do I have to wait for my CRYPTO deposits?

Our security requires 6 confirmations, so it may be around 10-30 minutes for the transaction to be confirmed.

What about fees?

Swis Exchange fee scheme describes all there is about fees. Maximum fee for trading is 2%. There is no Fees for deposits and withdrawals. All fees are calculated and displayed on any trade completes.

What is the withdrawal fee?

There is no Fees for deposits and withdrawals.

How safe is Swis Exchange?

Strong security has been implemented in our system architecture. Our systems are monitored 24/7 for anything suspicious. Many different ways are used for keeping everything secure.

How do I change my email address?

You can’t change your email address once it is verified.

I have lost my password.

You can reset your password using forgot password link in login page.

What if my question isn’t answered?

In case you need extra assistance, please feel free to contact our Customer Support at support@swisexchange.com

How many accounts can I have ?

Each user can have only one account for trading.

Start trading Swiscoin now with our Service.

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